Dr Lotter, Dr Zachary et al

When you're looking for a GP practice, experience shows itself in small ways. A doctor who can diagnose quickly because they've seen the pattern before. A practice manager who knows exactly which medical aid requires prior authorisation and which doesn't, saving you phone calls later. Staff who handle the referral letters correctly so the specialist actually receives them. A practice that maintains proper records for your chronic conditions so your repeat prescriptions don't lapse. Dr Lotter, Dr Zachary and their team understand that competence in general practice isn't about appearing knowledgeable — it's about the systems running smoothly, the follow-up happening, the decision-making being sound. That's what separates a practice you actually want to stay with from one you're just passing through.