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Experience in hair means more than just years behind the chair — it's recognising that a client's hair has been damaged before, understanding why a particular relaxer concentration will work or fail, knowing whether someone's edges can handle a certain protective style. Top Heads distinguishes itself through the ability to diagnose: a stylist who assesses density, porosity, previous chemical history, and growth patterns before recommending a service. Poor providers rush through consultations; solid ones ask questions about how you wash your hair, what products you've used, and what's happened in the last few months. The quality lies in refusing to apply the same formula to everyone, and in being honest when a style will cause damage or won't hold up to your lifestyle.
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In Johannesburg, the suburb you're in shapes both pricing and specialisation — inner-city and Soweto salons have deep expertise in African hair textures at prices that significantly undercut the northern suburbs. For high-end colour work and precision cuts, the Rosebank and Parkhurst corridor has a concentration of formally trained stylists. The city's traffic means a salon 15km away could be 45 minutes — proximity matters more in Joburg than almost anywhere else.