Telkom

Running a phone shop in Pretoria means juggling everything from activating new SIM cards and processing contract upgrades to managing stock of dozens of device models across different price points. Behind the counter, staff navigate medical aid billing systems, EFTPOS reconciliation, and keeping track of which handsets are in stock across multiple locations. The logistics of phone retail here includes managing warranty claims with manufacturers, handling returns that may involve head office approval, and staying current with Eskom load-shedding schedules that affect shop hours and payment processing. Telkom's operation involves coordinating with national logistics for device deliveries, training staff on the latest network features, and maintaining secure facilities for high-value inventory. The day-to-day reality requires balancing customer walk-ins with phone consultations, managing SIM stock for different packages, and ensuring payment systems stay online even when power is unreliable.