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Durban's healthcare landscape has shifted significantly. Sprawling townships and established suburbs coexist with hospitals stretched thin, creating demand for accessible first-contact care. Many people in KwaZulu-Natal navigate complex employment situations—informal work, multiple jobs, limited sick leave—which means clinic hours and wait times directly affect whether someone seeks care or delays treatment. The province's disease burden includes high TB prevalence, HIV management needs, and complications from inadequate earlier treatment. Redhill Clinic exists within this context: serving a city where some residents have medical aid and can reach specialists, while others depend entirely on primary care for managing chronic illness. A clinic's role here isn't just transactional; it's a critical node in a fragmented healthcare system. What the clinic does—or doesn't do—shapes whether preventable problems escalate or get caught early.