Nkosiwe

Telling the difference between a competent travel agent and one just clicking through booking systems comes down to specific knowledge. Can they explain why your visa application failed and what to do about it? Do they know the actual requirements for travel insurance in different regions, or are they selling you a generic policy that leaves you exposed? Can they source competitive rates on accommodation that actually matches your brief, or do they push you toward obvious chains? When something goes sideways—a cancelled flight, a missed connection, a hotel overbooking—do they have real relationships with suppliers that let them actually fix things, or are you on hold with the same call centre everyone else uses? Experience shows in whether they ask the right questions upfront: not just destination and dates, but visa status, budget flexibility, dietary needs, and what actually matters to you about the trip.