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Running a library in Sandton means balancing different kinds of demand. LT GEN AML MASONDO, DMM, MMM Library manages this by maintaining a physical collection while handling the everyday logistics of circulation — checking books in and out, managing hold requests, processing late returns, and keeping shelves organized so the right material is findable when someone walks in. Staff handle repair and replacement of damaged materials, manage loan periods for different user groups, and coordinate with other branches when items need to be transferred. They're also navigating the shift toward digital resources, making online access available alongside traditional borrowing. These operational details, done well, are what makes a library feel functional rather than frustrating.
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