Konrad Le Roux

What separates a competent dentist from one who cuts corners often comes down to diagnostics and follow-through. A practitioner should spend time reading X-rays properly rather than rushing to treatment; they should explain what they're seeing and why intervention is or isn't needed right now. Experience with different bite patterns and jaw anatomy matters — Pretoria patients include people from across southern Africa, and individual variation is significant. Sterilisation protocols should be visible and documented, not just claimed. Digital records management and proper charting prevent repeat mistakes across visits. When complications arise — a crown that doesn't fit right, sensitivity after a root canal, or a filling that fails — accountability and revision work without unnecessary costs separate practices that build trust from those that don't. Medical aid billing competence also signals overall practice standards.