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Primary healthcare in Johannesburg involves more than just consulting a doctor — it's about coordinating across different needs, managing medical aid paperwork, and handling the practical realities of how health works in a sprawling city. Health Worx Cresta operates as a functioning hub where nurses handle wound care and chronic disease monitoring, doctors manage acute illness and script renewals, and the practice stays connected to what actually drives demand: load shedding affecting medication storage, occupational health screenings for employers, and the need for accessible vaccination services. The centre works within the medical aid framework but also sees cash patients, understanding that not everyone has the same coverage. What happens at clinic level — the follow-up calls, the repeat prescription management, the coordination with specialists — is where consistent care actually gets delivered.
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