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What separates a tour guide who reads dates off a plaque from one who actually helps you understand a place is whether they know the stories behind the objects and buildings. In East London, that means knowing the social and economic context of the people and industries that shaped the city, understanding which narratives have been preserved and which have been forgotten, and being able to connect what you're seeing to how the city actually works now. Gately House Museum's value depends on whether the person showing you around can make those connections real—whether they're knowledgeable enough to answer genuine questions and curious enough to notice what matters to the people visiting.