Department of Infrastructure

If your property needs approval for extensions, your water supply has failed, or you're navigating road damage claims in Johannesburg, the Department of Infrastructure handles the technical side of living in the city. Potholed streets, burst municipal pipes, stormwater backlogs — these aren't abstract problems. They directly affect whether your home is habitable, whether your business can operate, and how much you'll spend on repairs. This office processes requests for infrastructure maintenance, issues approval documentation for private work on municipal land, and investigates service delivery complaints that affect residential areas. Dealing with them means understanding which district you fall under, having your property details ready, and knowing whether your issue needs an emergency call-out or a formal application.