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For many Durban households—especially in growing townships and working-class suburbs—banking access has historically meant choosing between expensive branch networks and no formal financial services at all. Capitec's role in the community reflects a broader shift toward meeting people where they are: simple accounts, low monthly fees, accessible branches even in less affluent areas. This matters because financial inclusion isn't just about convenience; it's about who gets to save, who can access credit, and who builds wealth over time. When banking infrastructure reaches more of the city, more families can participate in the formal economy and plan for their futures with stability.