Axiz (Pty) Ltd

Competence in IT support means the difference between a provider who replaces parts and one who actually solves problems. Someone experienced listens first — they ask about your actual workflow before recommending a system overhaul. They understand licensing compliance deeply enough to keep you out of legal trouble with SARS, Microsoft, and your own security auditors. They can differentiate between a genuine cyber threat and a false alarm, saving you from panic-driven decisions. When they say they support your POS system or CCTV networking, they've actually done that work, not just googled it. They maintain detailed documentation of your setup, so handover to a new team doesn't mean explaining everything twice. They're honest about what they don't know, bringing in specialists rather than guessing. And critically, they communicate in language you understand — no unnecessary jargon, no upselling features you'll never use. That's what separates IT providers who earn trust from those who just collect service calls.