When evaluating a school, the difference between one that's merely functioning and one that's genuinely well-run shows up in details most parents don't think to ask about. A quality institution has transparent communication—parents know what's happening in the classroom, what their child is struggling with, why certain curriculum choices were made. The staff know each child individually; discipline is consistent and constructive, not punitive or arbitrary. Financial management is clear; fees aren't suddenly inflated, and money is spent on what was promised. Facilities are maintained properly—toilets work, classrooms have adequate lighting and ventilation, outdoor spaces are safe and engaging. Teachers are qualified and staying; high staff turnover signals underlying problems. The school's response to parental concerns matters—are questions welcomed or deflected? Do concerns get investigated, or do parents feel brushed aside? In Johannesburg specifically, schools managing operational challenges well—handling load shedding without abandoning the day's plans, maintaining security without becoming fortress-like, serving a diverse community cohesively—demonstrate the competence that justifies the investment parents are making.